OWNER FAQS

See our Services & Pricing page for full details.

ABSOLUTELY NOT! We run a completely transparent operation that is able to answer any questions you may have. We run our business with utmost integrity and fiduciary responsibility. If you use our full property management service, everything is included in the management fee.

• No maintenance coordination fee.
• No fee for coordinating large turns or remodels.
• No fee for serving notices to your tenants.
• No hidden fees.

Yes! We have many out-of-state owners who love working with us.

Uplift Property Management is San Diego’s premier property management company. Founded in 2011, Uplift has helped return the San Diego rental market to the heights we see today. We take care of our managed properties as if they are our own. Our clients are welcomed into our company like family and we truly want to make the most impact possible for the investments that have been made.

In this day and age a property manager is a necessity. With the ever-changing landlord-tenant laws, it would be wise to care for a large investment like a home with an expert and professional. We are here to make life easy and help navigate any hurdles.

Generally we would contact you when there is any large change going on at the property. We would notify you about tenants moving in or out and for any maintenance issues that exceed the maintenance limit. We want to keep you in the loop and seek your approval when necessary, but not trouble you with day-to-day operations.

This is exactly what our Lease Only Service is. We will advertise and locate a qualified tenant and then write the lease and do a move-in inspection. We would make sure you had copies of all the paperwork and the security deposit accounted for.

You are getting a team of professionals ready and trained to manage your property as if it were their own. We will make sure to maximize your market rent while protecting you from many liability situations. Our service is outstanding and you will definitely notice it. Visit our Services & Pricing page and click to view the details for each service.

Yes we can. We can also work with your existing real estate agent as well. We know the home selling process can be arduous and stressful, so we try to make things as simple as possible. Let us know how we can help you or for a free market analysis. Learn more about our real estate services.

If you cancel within the first year of our management, you will need to pay the remainder of the first year’s management fees to cancel the contract. When you sign a property management agreement (PMA) with Uplift, it is written for one year. After that first year, the management is month-to-month. So if you decide to stop using our services after your first year, you can cancel at any time without worrying about a fee.

Here are some of our requirements to rent:

1. Applicants must have a decent credit score (650 minimum).
2. Public records will be reviewed on an individual basis.
3. Applicants must show proof of income that is 2.5 times higher than the market rent or more.
4. A United States Social Security Number.
5. Identification, which must include a valid government-issued driver’s license or ID card.
6. Applicants must obtain or currently have, and/or be willing to transfer, renter’s insurance.

Applicants must provide all information for their application to be considered complete. If they do not fulfill our qualifying standards, applicants may be accepted with an increased deposit (normally approved by the owner).

We encourage applicants to provide proof of all sources of income. Sometimes this will include bank statements or tax return documents. A co-signer may be allowed to apply with someone in order to help them qualify.

We are required to process all applications equally and all applicants are held to the same qualifying standards.

Yes. If the maintenance is needed because of normal wear and tear to the unit, the owner is responsible for the repair or maintenance. This includes anything that keeps the unit habitable and up to a similar condition to the tenant’s move-in. However, if a tenant damages the property, they will be responsible for the repairs. You will NEVER have to pay any type of fee for our maintenance coordination.

No! Uplift doesn’t ever charge an extra fee for our maintenance coordination. In fact, since we do so much business with our preferred vendors, you often get a discount for their services.

When a vendor works with Uplift, we take time to do our research. We make sure they are insured properly and have workers’ compensation (if applicable). We also check their license, website, and online reviews, and we often call other companies or property managers that have used them. Since we have a preferred vendor list, we have been working with most of these companies for years and have a great relationship.

This depends. If you are getting your unit ready to rent for the first time, you can definitely do the work yourself, and we will check the unit to make sure it is rent ready. Once we begin management, we normally use only our preferred vendors, but you can talk to us about work for future vacancies. If you have a company that you love, let us know and we can look into adding them to our preferred vendor list.

If you want your landscaping to stay nice, using a landscaper is a smart choice. Relying on the tenant is risky and you may get less interest if they know they will be responsible for the landscaping. This also depends on the terms set out in the lease. We have quite a few landscaper and gardener options, so let us know if you’d like a free quote.

No. Tenants are held responsible for any damages caused by them. You are only responsible for the normal wear and tear that happens in the unit.

Please review our owner resources to learn what it takes to get a property ready to rent. Units need to be 100% habitable, clear of personal belongings, and cleaned to a professional level.

This is the normal process for maintenance requests:

1. Tenant submits a maintenance request through their online portal.
2. We review the request and contact the tenant to troubleshoot and get more details.
3. We assign and send a work order to one of our approved vendors.
4. The vendor contacts the tenant directly to schedule.
5. If the cost is under the maintenance limit, we take care of it and you see the details on your monthly owner statement. If it is over the limit, we contact you for approval first (emergencies that cause active damage are approved immediately to protect your property).
6. Vendors complete the work and send us an invoice, which we pay from the reserve account for your property.

Tenants are able to call our emergency number 24/7. During business hours, the emergency becomes first priority and we get it taken care of. After hours, we have vendors set up to make sure your tenants’ emergency is handled properly. Our vendors and staff are trained to determine which issues are emergencies and which are not.