TENANT FAQS

To apply for any of our rental properties, visit our Available Properties page and click “Apply Now” next to the property you are interested in. There is a non-refundable application fee required. If you have any questions, please don’t hesitate to contact us.

Every adult (over the age of 18) that will be living in the unit will need to fill out a separate application.

Yes, we accept Section 8 and other assistance programs as proof of income. It will be taken into account when the application is processed, and all applicants will be held to the same qualifying standards.

We accept co-signers for some situations. Please contact us to find out more.

Normally we look for income that is 2.5 or 3 times the rent. Income can include assistance like food stamps and child support. Contact us if you have more questions.

We score applications based on credit score & history, rental history, proof of income, and criminal background information. Here are some of our requirements to rent:

1. A decent credit score — not necessarily perfect (650 minimum).
2. Public records will be reviewed on an individual basis.
3. Proof of income (which can include assistance such as food stamps or child support — call for clarification if necessary).
4. A United States Social Security Number.
5. Identification (a valid government-issued driver’s license or ID card from each adult).
6. You must obtain, currently have, or be willing to transfer renter’s insurance.

We strive to have your application processed within 2 business days. To ensure swift processing, make sure you attach all requested documents, including a copy of your photo ID, proof of income, and any other supporting documents. If you forget to attach anything, please email it to us at Office@UpliftPM.com.

We rent all units on a first-come, best-qualified basis. If you are first in line and the best qualified, it is highly likely you will be chosen as the new tenant.

To see listing prices for our units, please visit the links below. All prices for rent, deposits, pet rent, etc. should be in the details. If you have further questions, contact the property manager.

• San Diego Properties
• Bonita Court Apartments
• Pepper Creek Apartments
• Villa del Cerro Apartments
• Vista Bonita Apartments

We encourage all applicants to view units and we try to make it convenient for you.

For single units across San Diego: We use an electronic lock box system called Tenant Turner which allows you to view a property at any time. See our self-showing properties for a list of units available for self-showing.

For apartment complexes: Please contact the on-site manager or visit their office between 8 AM and 5 PM.

Some of our properties are pet friendly. Please view the details for each property to see whether pets are accepted. If you have any questions, don’t hesitate to contact us.

Normally, we only sign 12-month leases with tenants.

HUD guidelines allow 2 people per bedroom plus 1 person per common area. For most standard homes, the maximum occupancy would look like:

• Studio — 2 people
• 1 Bedroom — 3 people
• 2 Bedrooms — 5 people
• 3 Bedrooms — 7 people

Unfortunately, we can’t answer these questions, but we encourage you to research the area. Helpful resources: moving.com (school information) and meganslaw.ca.gov (sexual predator information).

The date and time you can move in depends on a few things:

• Your application must be filled out correctly and approved.
• The unit must be rent ready.
• The lease must be signed by all tenants.
• You must have the funds for your security deposit and first month’s rent (cashier’s check or money order).
• You must have renter’s insurance and provide proof to Uplift Property Management.

Please contact your property manager to schedule a move-in date.

• Proof of renter’s insurance (the declarations page of your policy).
• Your security deposit (or remaining amount if you paid a holding deposit) in certified funds.
• First rent payment in certified funds (cashier’s check or money order).
• Proof that all utilities you are responsible for are properly set up in your name.

Yes! Our online tenant portal is fast, secure, and easy to use. We encourage all our tenants to use it. Please visit our Tenant Portal page to learn more.

Cash: No. Uplift Property Management never accepts cash for anything.

Check: If you are moving in, making a first-time payment, or have been restricted from online payments, you must pay with certified funds (money order or cashier’s check). Current residents may pay with money order, cashier’s check, or personal check — though we strongly advise paying online as the most secure method.

Rent is due on the 1st of every month. See the next question for information on late fees.

If you pay rent after your grace period, you will be charged a late fee and a notice will be sent to you. Rent is due on the 1st of each month; you can always pay early. Some leases have a grace period, but each lease is unique, so check yours. The grace period doesn’t change the due date. If you know you will have an issue paying rent, notify us as soon as possible (notifying us does not mean you are permitted to pay late).

Please visit our Maintenance Requests page for all the information you need. You will be prompted to sign into your Tenant Portal, where you can submit requests with notes and photos attached.

Everything should be clearly stated in your lease, and we strongly encourage you to read it fully. You will generally be responsible for:

• Changing light bulbs
• Clogs in drains caused by hair, grease, soap, objects, or feminine products
• Resetting GFCI outlets, breakers, and garbage disposal
• Routine or unit-specific pest problems
• Replacing batteries for CO detectors and thermostat controllers
• Changing AC filters regularly (we suggest every 3 months)

Note: You might also be responsible for things like landscaping and utilities, but these are lease specific.

Please contact us and let us know if you want to renew your lease. We are always happy to help.

Contact your property manager. You and the roommate will need to complete a roommate change form or resign a lease. Each situation is different, so your property manager will help you with the change.

If you have a year lease with us, we will not raise your rent during the lease period. Renewing your lease with us can help keep your rent lower as well.

Normal wear and tear is expected. A few small nail holes from hanging light pictures are fine. However, if you use screws, large hooks, or make holes larger than a small picture nail, you could be charged upon move-out, as large holes are not considered normal wear and tear.

This depends on your insurance provider. Renter’s insurance can often be provided by your auto insurance company; Lemonade is a great provider many of our tenants use. You are required to have renter’s insurance covering the property up to $100,000. Talk to your provider about what personal items might be covered.

A pre move-out inspection lets us inspect your unit and let you know about any possible charges that could be deducted from your security deposit. This allows you to fix or repair anything before final move-out and have a better chance of receiving your full deposit back.

We will have your security deposit disposition postmarked and mailed to the provided forwarding address within 21 days after you move out. If you didn’t provide a forwarding address, that could complicate or delay the disposition.

The two most common charges are professional cleaning and carpet cleaning, both of which must be done at a professional level. Common potential charges include (but are not limited to):

• Cleaning — the most common charge; must be done at a professional level.
• Carpet cleaning — must be done by a professional company.
• Carpet or flooring replacement — usually prorated (flooring is expected to last ~8 years).
• Paint or wall repair — usually prorated (paint is expected to last ~3 years).
• Landscape maintenance — if it was your responsibility, restore it to its original condition.
• Haul away — removal of any personal property left behind.
• General maintenance — repairs for anything damaged beyond normal wear and tear.

This is possible. We encourage you to review your lease agreement for the specifics. A few things to keep in mind:

• There is a lease break fee (usually around $1,000 — check your lease) that must be paid before we can advertise the unit or process new applications.
• You are financially responsible for all monthly charges (including utilities) until a new tenant takes possession.
• We will do our best to advertise and re-rent the unit to minimize your cost; helping with showings and cleaning speeds this up.
• Security deposit dispositions in lease-break situations may take longer than the usual 21 days, since we must wait until a new tenant moves in.

There is a specific section in your lease about this with more detail. Communicating with us early is always best — if you are considering breaking your lease, reach out to your manager as soon as possible.