Life-threatening emergency? Call 911 immediately.
Emergencies
- Fire / Smoke / Gas — For emergencies causing immediate danger, call 911.
- Electrical / Gas — Shut off power or gas and call SDG&E at 1-800-411-7343 or your local utility service.
- Plumbing / Water / Sewer — For uncontrollable water or flooding, shut off the water and call the Uplift office at (858) 449-7294 and follow the emergency instructions. Water shut-offs can be located behind toilets, under sinks, or outside at your water main — familiarize yourself with these locations in advance.
In the case of an emergency, please follow the instructions above and call the necessary number(s). After you have called in your emergency, please follow up and submit an online maintenance request or leave a voicemail on our office line. We want to be aware of all emergencies that happen after hours.
Non-Emergencies
The following are NOT emergencies, but will be addressed during the next business day or as soon as possible:
- Heat / Air Conditioning — We recognize this is a priority and will work with our vendors to restore it as soon as possible.
- Appliances — If an appliance stops working, it is not considered an emergency. Please provide as many details as you can (size, make/model, photos) to speed up repair or replacement.
- Clogged Drain — Call the emergency plumber and explain the situation; they will help determine whether it is an emergency. Sitting water that can be controlled is generally not an emergency.
For all non-emergency maintenance, please submit a request through your online tenant portal.