{"id":377,"date":"2020-06-01T10:39:00","date_gmt":"2020-06-01T10:39:00","guid":{"rendered":"https:\/\/bicoltraveller.com\/?p=377"},"modified":"2024-08-19T14:26:26","modified_gmt":"2024-08-19T21:26:26","slug":"managing-maintenance-requests","status":"publish","type":"post","link":"https:\/\/upliftpm.com\/managing-maintenance-requests\/","title":{"rendered":"Managing Maintenance Requests"},"content":{"rendered":"<div id=\"0DY6EquYPLQ-67a3369d9ec1d\" data-video-id=\"0DY6EquYPLQ\" class=\"ma-gdpr-youtube-wrapper\" style=\"width:100%;height:56.25%;padding-top:56.25%;\" data-new-window=\"\" data-yt-parameters=\"\"><picture class=\"ma-gdpr-youtube-thumbnail\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/upliftpm.com\/wp-content\/uploads\/2022\/10\/0DY6EquYPLQ_maxresdefault.jpg\" alt=\"\" title=\"\"><\/picture><svg class=\"ma-gdpr-youtube-button button-youtube \" ><use xlink:href=\"#ma-gdpr-youtube-play-button-youtube\"><\/use><\/svg><div class=\"ma-gdpr-youtube-notice \" style=\"font-size:.7em; \">When clicked, this video is loaded from YouTube servers. See our <a class=\"privacy-policy-link\" href=\"https:\/\/upliftpm.com\/privacy-policy\/\" rel=\"privacy-policy\">Privacy Policy<\/a> for details.<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-to-manage-maintenance-requests\">How to Manage Maintenance Requests<\/h2>\n\n\n\n<p>As a landlord, you\u2019ll need to know how to manage maintenance requests from tenants. This skill can be helpful if you are managing your own rental property or if you have a property manager working for you. If you can get maintenance requests processed and addressed quickly, tenants will be happier and likely want to stay in your rental property longer. That can mean less vacancy costs for you and a better investment overall. Even if you feel like you have maintenance under control, take a few short minutes to read through these suggestions so you can refine your own process. Here are a few tips to follow when handling your tenant\u2019s next maintenance request.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-1-understand-the-maintenance-request\">1. Understand the Maintenance Request<\/h3>\n\n\n\n<p>Make sure you fully understand the request. Often, tenants will send a request with only 2-3 words. Here are a few examples of some requests that we get almost on a daily basis:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u201cGarbage disposal\u201d<\/li>\n\n\n\n<li>\u201cKitchen light\u201d<\/li>\n\n\n\n<li>\u201cBroken window\u201d<\/li>\n\n\n\n<li>\u201cLeak in bathroom\u201d<\/li>\n\n\n\n<li>\u201cToilet\u201d<\/li>\n<\/ul>\n\n\n\n<p id=\"yui_3_17_2_1_1655721517775_286\">We wish we were joking about some of these, but tenants really do submit maintenance requests with these exact words. You will need to make sure you follow up to get all the details. You\u2019ll need to find out the exact location, size of the leak, reason the window was broken, and what they\u2019ve tried already. Requesting photos is a great way to pinpoint the issue and get the tenant to communicate clearly. If there are issues with an appliance, you might also ask for model numbers to expedite repairs. These additional details will help you determine the severity of the request and also who to send. If it\u2019s an emergency, make sure you get on it quickly.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-troubleshoot-with-the-tenant\">2. Troubleshoot with the Tenant<\/h3>\n\n\n\n<p>Taking a few minutes to troubleshoot with the tenant can potentially save you (and them) hours of your time and hundreds of dollars. Tenants will often report things that should be their responsibility. They should be expected to change out light bulbs, batteries on thermostats, or an AC filter when needed. Don\u2019t miss the opportunity to educate your tenants about what is expected of them and what they\u2019re responsible for. Don\u2019t be afraid to ask the tenant questions for clarification and DO NOT assume the tenant already tried the \u201cobvious\u201d solutions. <\/p>\n\n\n\n<p>Every now and then a tenant might respond with \u201cof course I tried that!\u201d, but more often you will find that they haven\u2019t tried much of anything. We\u2019ve created some videos that give maintenance tips for tenants. We encourage you to send those to your tenants so they can know exactly how they can fix minor problems themselves. You will also want to make sure tenants understand when you won\u2019t be sending anyone for the issue at the moment.\u00a0<\/p>\n\n\n\n<p id=\"yui_3_17_2_1_1655721517775_289\"><a href=\"https:\/\/www.youtube.com\/playlist?list=PLu5pC5VRSSn1oBjmwXm0LBMWsNx7qo8zQ\">Click here for Tenant Maintenance Tips videos<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-3-find-a-reliable-vendor\">3. Find a Reliable Vendor<\/h3>\n\n\n\n<p>If you\u2019re not able to successfully troubleshoot the issue, that means you will need to call a professional. Make sure you choose a vendor that\u2019s licensed and insured. That will mean that if anything goes wrong on the job, the vendor will be able to make it right. You\u2019ll need to make sure that you clearly communicate what you need done and give the vendor a max maintenance limit for the cost of the job. Using the right vendor can actually be more difficult than it sounds. If you watch our <a href=\"https:\/\/youtu.be\/nkrE1f9PabA\">Working with Vendors video<\/a>, it outlines some of the things we suggest to keep in mind while working with vendors. Even if you\u2019ve been managing your property for a long time, these suggestions will likely still be valuable.&nbsp;<\/p>\n\n\n\n<p><a href=\"https:\/\/youtu.be\/nkrE1f9PabA\">Click here for the Working with Vendors video<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-4-notify-the-tenant\">4. Notify the Tenant<\/h3>\n\n\n\n<p id=\"yui_3_17_2_1_1655721517775_295\">Don\u2019t forget to notify the tenant when there\u2019s an update. It\u2019s their home and they really appreciate being kept in the loop when possible. Normally we have vendors directly communicate with tenants to avoid any \u201cmiddle-man\u201d issues, but you will still need to contact your tenant periodically. Acknowledge their request when you receive it. Also, let them know when you contact a vendor and send out a work order to them. Sometimes if you are updating tenants, you will find that the maintenance issue has resolved itself and the tenant just forgot to let you know. If you\u2019re communicating regularly. You could avoid having to pay (or charge the tenant) for a service call when it was unnecessary. <\/p>\n\n\n\n<p id=\"yui_3_17_2_1_1655721517775_295\">If you are stuck as the middle-man scheduling the appointment, make sure the tenant knows when the vendor is scheduled to come. Also, make sure the tenant knows that they\u2019ll get charged if they don\u2019t keep the appointment. If you have to serve a 24 hour notice of entry for your vendor, make sure you are communicating that in writing to your tenant. You also want to notify tenants when they could potentially be charged for something that they may have caused. This could include unclogging drains with things like food\/hair\/toys, repairing broken windows caused by the tenant, or service calls from vendors when they find no problems with the unit. This communication can often be tricky and time consuming, so let us know if you have any questions about this.\u00a0\u00a0<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-5-verify-completion\">5. Verify Completion<\/h3>\n\n\n\n<p>Verify completion of the work with the tenant. Once the work has been done, check with the tenant to make sure it was done completely and everything is working properly. You can even ask the tenant for feedback on the vendor you sent out. This will show the tenant that you are still wanting to communicate with them and that you value them as a resident in your property. The tenant will also be the first person to know if anything goes wrong with the repairs made. <\/p>\n\n\n\n<p>Sometimes you might have a plumber visit your unit and cut out a section of your wall or ceiling to access a pipe or leak. Plumbers won\u2019t repair the wall, so they will leave it (hopefully clean) for you to take care of. Sometimes they won\u2019t tell you the status of the unit when they leave though. So checking in with the tenant soon after the repair will let you know what still needs attention and how things need to be handled moving forward.\u00a0<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-6-keep-a-written-record\">6. Keep a Written Record<\/h3>\n\n\n\n<p id=\"yui_3_17_2_1_1655721517775_298\">Keep a written record of everything you can. From start to finish, you want to keep a record of all communication and requests. Encourage tenants to submit all maintenance requests in writing - via email, text, or physical letter. When you communicate back with the tenant to troubleshoot or notify them, that should also be in writing - text or email. When you are gathering information and sending it to a vendor, make sure it\u2019s clearly written and includes all details and photos that are applicable. Make sure you get an invoice or receipt for the completed work as well. <\/p>\n\n\n\n<p id=\"yui_3_17_2_1_1655721517775_298\">Even if you communicate in person or over the phone, you should write down what was discussed and follow it up with a text or email to reiterate and clarify what was said. At Uplift Property Management, we keep very detailed notes of all communication and attach it to the tenant and work order so that nothing is mixed up or forgotten. These records will show that you took care of the maintenance request in the proper way and that you were never negligent and they might even serve as evidence if needed later on.\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-ask-uplift\">Ask Uplift!<\/h2>\n\n\n\n<p>We can help you with maintenance requests. If you\u2019re wondering how to handle maintenance requests that come in from tenants, please let us know. We would love to talk over these things with you and suggest some ways to streamline maintenance for your rental property. If you\u2019d like to take advantage of a <a href=\"https:\/\/rent.report\/jensen-properties\" target=\"_blank\" rel=\"noreferrer noopener\">free rental analysis<\/a> for your property, please click <a href=\"https:\/\/upliftpm.com\/services-pricing\/\">here<\/a>. Of course, we offer <a href=\"https:\/\/upliftpm.com\/leasing-only-services\/\">lease only services<\/a> where we can list, market, and show your unit. We also process applications and get a signed lease done. We also offer <a href=\"https:\/\/upliftpm.com\/services-pricing\/\">full property management service<\/a> where we will handle all maintenance requests and coordinate all work needed for your San Diego rental property. Make sure you keep up your Landlord Education by following Uplift Property Management on <a href=\"https:\/\/www.facebook.com\/JensenPropertiesSD\">Facebook<\/a>, <a href=\"https:\/\/www.instagram.com\/jensenpropertiessd\/\">Instagram<\/a>, or <a href=\"https:\/\/www.youtube.com\/channel\/UCu7QBx-JPKievnEteDi7Piw\">YouTube<\/a>.\u00a0<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>How to Manage Maintenance Requests As a landlord, you\u2019ll need to know how to manage maintenance requests from tenants. This skill can be helpful if you are managing your own rental property or if you have a property manager working for you. If you can get maintenance requests processed and addressed quickly, tenants will be [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":381,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[5,6],"tags":[],"class_list":["post-377","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-landlord-education","category-owner-tips"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.4 (Yoast SEO v22.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Managing Maintenance Requests - San Diego Property Management - Uplift Property Management<\/title>\n<meta name=\"description\" content=\"Discover essential tips for handling maintenance requests from tenants and keeping your rental property in top shape.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/upliftpm.com\/managing-maintenance-requests\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Managing Maintenance Requests\" \/>\n<meta property=\"og:description\" content=\"Discover essential tips for handling maintenance requests from tenants and keeping your rental property in top shape.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/upliftpm.com\/managing-maintenance-requests\/\" \/>\n<meta property=\"og:site_name\" content=\"San Diego Property Management - 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